Frequently Asked Questions

Got questions? We’ve got answers! Everything you need to know about our hair, from care tips to orders, all in one place.

Orders & Payments

We accept all major credit/debit cards, PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna & Afterpay for flexible payments.

No, only one coupon or discount can be applied per order
No, we are an online-only business. All orders must be placed and shipped via our website.

shipping & processing

Shipping time depends on the method chosen at checkout:

Express Mail: 1-5 business days

Priority Mail: 3-7 business days

Please Note: Business days do not include weekends or holidays.
To ensure your hair arrives on time:

Processing Time: 1-3 Business Days

Express Mail: 1-5 business days
Priority Mail: 3-7 business days

Shipping Time: Based on your selected method (see above).

Example Calculation: If you need your hair for a Saturday event, order at least 7-10 business days in advance to avoid delays.
If your order has shipped, use your tracking number to follow your package.

Delays may occur due to weather, carrier issues, or high order volumes.

If your tracking has not updated for 5+ business days, contact the shipping provider first before reaching out to us.

Returns, Exchanges & Order Issues

Due to the nature of our products, all sales are final.

We do not accept returns or exchanges for hygiene and quality control purposes.
If you receive the wrong item or a defective product, contact us within 48 hours of delivery with clear photos.
Contact Support